Most products ship within 5–10 business days. Custom builds or bulk orders may take longer depending on demand and finish options.

At this time, we ship within the United States only, but we’re working on expanding international shipping options soon.

Shipping is based on real-time carrier rates calculated by size, weight, and destination. Multiple options (UPS, FedEx, USPS) are available at checkout.

Yes – Once your order ships, you’ll receive an email with your tracking information so you can follow your package every step of the way.

Shipping is based on real-time carrier rates calculated by size, weight, and destination. Multiple options (UPS, FedEx, USPS) are available at checkout.

We process orders quickly so you can get your obstacles as soon as possible — but if you need to make a change or cancel, contact us right away at support@ninjastrong.com.

If your order hasn’t entered production or shipped yet, we’ll do our best to update or cancel it. Once an order has been processed or shipped, changes and cancellations are no longer possible.

For adjustments after shipment, please refer to our Return Policy for available options.

Whenever possible, we ship your entire order together in one package. However, some larger obstacles or custom-painted items may ship separately to ensure they arrive safely and on time.

If your order ships in multiple boxes, you’ll receive separate tracking numbers for each shipment. Don’t worry — everything will arrive as quickly and securely as possible.

Yes – Ninja Strong digital gift cards are available year-round and make the perfect gift for athletes, coaches, and ninja fans of all ages.

You can choose any amount, personalize your message, and have it delivered instantly by email. Gift cards can be used toward any product on ninjastrong.com and never expire.

At Ninja Strong, every product is built with grit, precision, and purpose. We stand behind the quality of our gear and want you to be completely satisfied with your purchase.

Returns & Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, unassembled, and in their original packaging.

• Products showing signs of use, wear, or modification cannot be returned.

• The following items are non-returnable:

  • Custom or personalized products

  • Clearance or final sale items

  • Digital downloads or gift cards

How to Start a Return

1. Email support@ninjastrong.com with your order number and reason for return.

2. Our team will send you a Return Authorization (RA) number and shipping instructions.

3. Once your return is received and inspected, a refund will be issued to your original payment method, minus any shipping costs.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

• We recommend using a trackable shipping service or purchasing shipping insurance for protection.

Exchanges

To exchange an item, please start a return and place a new order for the product you’d like instead. Refunds will be issued once your return is processed.

Damaged or Defective Items

If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at
support@ninjastrong.com and include clear photos of the issue.
We’ll work quickly to resolve the problem.

Refund Processing

Refunds are processed after your return has been inspected and approved.
You’ll receive an email confirmation once your refund has been issued.
Processing times may vary depending on your payment provider.

At Ninja Strong, we stand behind the quality and craftsmanship of everything we make. Every obstacle, piece of gear, and apparel item is built for performance, safety, and durability.

We offer a 90-Day Limited Warranty against manufacturing defects in materials or workmanship from the date of delivery.

This warranty covers:
• Structural components of Ninja Strong obstacles (wood, paint, metal parts)
• Hardware included with your purchase (bolts, screws, bearings, etc.)
• Apparel or accessories with stitching or print defects upon arrival

If a covered defect occurs within the warranty period, Ninja Strong will, at its discretion, repair, replace, or issue store credit for the affected item.

What’s Not Covered
This warranty does not cover:
• Normal wear and tear from use or outdoor exposure
• Damage caused by misuse, improper setup, or modification
• Accidents, impacts, or neglect (including water, weather, or storage damage)
• Cosmetic issues that do not affect performance or safety
• Commercial, competition, or gym use beyond normal wear expectations

All Ninja Strong obstacles are intended for properly supervised training. Improper setup or use outside of recommended environments will void the warranty.

How to Submit a Warranty Claim
If you believe your item qualifies for a warranty claim, please contact our support team within the warranty period.

📧 Email: support@ninjastrong.com

Include the following:

1. Your full name and order number

2. Clear photos or video showing the issue

3. A short description of how and when the issue occurred

Our team will review your claim within 3–5 business days and provide next steps.
If approved, Ninja Strong will cover return shipping costs for defective items only.

Additional Terms
• All warranty claims are subject to inspection and verification.
• Repaired or replacement products do not extend the original warranty period.
• Proof of purchase is required for all claims.
• This limited warranty gives you specific legal rights; you may have additional rights depending on your state or country.

If your order arrives damaged, contact us at support@ninjastrong.com within 48 hours of delivery. Include photos of the packaging and product so we can resolve it quickly.

Most obstacles can be hung using standard ninja rig straps or carabiners. Always inspect your rigging and follow safety recommendations before training.

Yes — when used properly under supervision. Ninja training involves physical risk, so we recommend adult supervision and appropriate mats or padding at all times.

To keep your Ninja Strong obstacle performing at its best:

• Inspect regularly: Check all straps, carabiners, and mounting points before every use. Tighten hardware if needed.

• Clean gently: Wipe surfaces with a damp cloth to remove chalk, sweat, or dirt. Avoid harsh cleaners that can damage paint or wood.

• Protect from weather: For outdoor setups, store obstacles indoors or under cover when not in use to extend their life.

• Check bearings: If your obstacle uses a bearing mount, apply light lubricant as needed to maintain smooth rotation.

With proper care, your obstacle will stay safe, strong, and competition-ready for years to come.